That’s 12 million customers who would have difficulty calling your business. 12 million employees who could have difficulty reaching their full potential at work. Some of these people work for you.
Relay UK can help you comply with the Equality Act 2010, get more customers, and build an effective, confident workforce.
*Source: Royal National Institute for Deaf People (RNID)
It’s a relay service that enables people with little or no hearing or speech to communicate with hearing people over the phone.
It’s a question that all responsible businesses should ask. Emergency services, government, and banks all asked the same question. And they were satisfied with our response.
There are two things you can do: train your people how to talk to deaf and speech-impaired callers. And keep your call steering really simple.
You need to know you’re calling a Relay UK user so the first step is to make sure your customer database is up to scratch.
Relay UK can help deaf, hard-of-hearing, or speech-impaired employees talk to anyone on the phone. And you don’t need any special equipment to do it.
