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Relay UK

Contact us

Contact us if you have a question or complaint about Relay UK, the Relay UK app, or setting up a TextNumber.

We cannot help if it’s about your phone line, phone bill, or broadband. If it is, you’ll need to contact your phone or broadband provider.

Call us

Phone

Relay UK app (or Textphone)

We’re open:
Monday-Saturday, 9am-6pm
Sunday, 9am-1pm
Public holidays, 9am-5pm (closed Christmas Day)

British Sign Language (BSL)

Use a BSL interpreting service to contact us.

Find out how to contact us with BSL.

Fill in our web form

Or email us at relay.uk.helpdesk@bt.com

We'll get back to you in five working days.

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